Privacy policy
Please read before creating an account!
RAGNAGOATS PRIVACY POLICYLast updated 13.07.2023
Our Privacy Policy explains what information we (Ragnagoats) collect when you register an account with us and play Ragnagoats. Please read this Policy and the Terms of Service carefully before using our services in order to better understand why and how your data is used.
Please note that this Policy only covers the Ragnagoats game server, website, and forums (the "Services"). This Policy does not apply to any third parties, such as Discord, Paypal, social media (such as Facebook or Twitter), even when you use them to make payments to us or to interact with the Ragnagoats staff or community.
1. INFORMATION WE COLLECT AND WHY WE COLLECT ITa) E-mail and user ID:
In order to make use of the Services, you will need to provide us with your e-mail address and create a user ID, which will be used by us to verify your account (for example, in case you forget your password) and to send you important game related information, such as updates to this Policy and to the Terms of Service.
You understand and agree that our access to your e-mail and creation of a user ID is necessary for the provision of the Services, and, as long as you keep an account with us, we will continue to store your e-mail address, user ID, and passwords in encrypted form.
b) Connection Logs:
When you connected to the Services, we automatically store a connection log of your access, which will include your IP address and your hardware information. This data may be used by us to keep your account secure and investigate any activity that may violate our Terms of Service, as well as to fulfill legal requirements in certain countries.
You understand and agree that our storage of your connection logs is necessary to fulfill our legitimate interest of maintaining a safe and enjoyable game environment.
c) Information you send through the Services:
When you use certain functionalities of the Services, such as sending messages, creating a character, or playing certain game modes, we may store certain information about your client, including information you type and client process state. This data may be used by us to provide the Services (such as displaying your character name to players you interact with) and investigate any activity that may violate our Terms of Service.
You agree to not include any personal information in your messages, character names, user IDs or display names while using the Services. You understand that, in view of the volume of information sent through our Services every day, it is impossible for us to monitor it for personal information which may have been sent by you in violation of this Policy, and if you do so you consent to our storage of such information.
You understand and agree that our storage of the information you send is necessary for the provision of the Services and in light of our legitimate interest of maintaining a safe and
enjoyable game environment.
2. HOW WE STORE THE INFORMATION
The collected information will be stored securely on our hosting provider, OVH, in France, though we may opt to change our hosting provider at any time. By using our Services you agree to the storage of your information in France.
3. WHO HAS ACCESS TO THE INFORMATION
The collected information will be accessed only by the Ragnagoats staff that require access to your information for the purposes described herein. We do not share your personal information with third parties.
4. HOW LONG WE KEEP THE INFORMATION
We store your e-mail and user ID for as long as you keep an account with us. If you deactivate your account, we will remove your e-mail and user ID from our database. We store your connection logs for a period of 2 years. If you deactivate your account, we will generally delete your connection logs, except in case of any legal requirements mandating we keep those logs, or if we believe those logs are relevant to our investigation of rule breaking activity. In the first case, we will store the logs for as long as we are legally required to. In the second case, we will store the logs until our investigation is concluded and any penalties have been fully applied as per our Terms of Service.
We store the information you send through the Services for a period of 2 years. Because this information is not considered personal information, and you agreed to not send any personal information through the Services, we will not delete this information if you terminate your account.
5. YOUR RIGHTS AND OBLIGATIONS
You agree to always provide only correct and updated information during your use of the Services. Please note that due to security reasons, we do not allow your account e-mail to be changed, except in exceptional circumstances in the sole discretion of our staff. You have the right to download your information, which can be done by making a request to the Ragnagoats staff.
You also have the right to withdraw consent and terminate your account with us, which can be done by contacting the Ragnagoats staff via e-mail at data-protection@ragnagoats.eu or datenschutzbeauftragter@ragnagoats.eu (German only) and providing the necessary information which is your user ID and the e-mail address associated with your account.
6. HOW TO CONTACT US
If you have any questions, requests or complaints regarding how we use your information, we can be contacted by e-mail at data-protection@ragnagoats.eu or datenschutzbeauftragter@ragnagoats.eu (German only) as well as via the Ragnagoats Discord. The latter is our main platform of communication and will get you the quickest response.
YOUR CONSENT TO THIS POLICY
Please read this Policy carefully to understand it well before using the Services. By creating an account with us, you agree to the terms of this Policy. If you do not agree, you may not create an account with us.
We may update this Policy at any time. When we do, we will alter the updated date at the top of this page and send a communication by e-mail. We recommend that users frequently check this page for any changes and to stay informed about how we are helping to protect the information we collect.