Terms of Service
Please read before creating an account!
RAGNAGOATS TERMS OF SERVICELast updated 27.01.2023
This Agreement sets forth the terms and conditions regulating your relationship with us (Ragnagoats) when you use the Ragnagoats game server, website, and forums (the "Services"). This Agreement does not apply to any third parties, such as Discord, Paypal, and social media (such as Facebook or Twitter), even when you use them to make payments to us or to interact with the Ragnagoats staff or community. Carefully read this Agreement, our Privacy Policy, and our Rules, as they will regulate your use of the Services, our use of your data, and the rules you have to follow in order to continue using the Services.
1. YOUR ACCOUNT1.1. In order to create an account to use the Services, you must be a single individual 16 years of age or older, as well as an adult in your jurisdiction, or have your parents / legal guardians accept this Agreement on your behalf, depending on your jurisdiction.
1.1.1. If we have any reason to believe you are under 16 and/or under the legal age required to consent to this Agreement in your jurisdiction, we may, at our sole discretion, suspend your account and require proof of age.
1.2. If you are eligible to use the Services, you must create an account at www.ragnagoats.eu in order to play the Ragnagoats game server.
1.3. A single individual may have multiple accounts. Multiple individuals may share accounts, but Ragnagoats is not liable for any damages or losses incurred due to the sharing of accounts.
1.3.1. You are entirely responsible for maintaining the security of your account, and for any actions taken by a third party if a third party obtains your account information (such as if you share it, or through the use of malicious software on your computer). If a third party with which you have shared your account(s) violates the terms of this Agreement, your account(s) may be subject to the applicable penalties described below.
2. OUR OFFERING OF THE SERVICES2.1. When you create an account, you will be able to use the full functionalities of the Services. You understand and agree that the services are provided in an "as-is" basis, and no warranties (express or implied) or intellectual property licenses are provided by us, including compatibility with certain hardware and/or third party software, functionality, reliability, quality, or suitability for a particular purpose.
2.2. We may, at our sole discretion, update and/or change the functionalities of the Services, in whole or in part. You agree that you do not have any expectations that the Services or any part of the Services will function or continue to function in a particular way, or be compatible with a particular set of hardware or third party software.
2.3. To the maximum extent permitted in your jurisdiction, we shall not be liable towards you for any damages of any kind (including indirect, incidental, loss of business or of profits) resulting from your use of the Services. Under no circumstances shall our liability towards you exceed any amounts you have paid to us in connection with the Services.
2.4. We may, at our sole discretion, stop offering the Services for a particular region or worldwide. If we decide to stop offering the Services for your region, for any reason, you will have no recourse, and you will not be entitled to any compensation or refunds.
3. YOUR CONDUCT WHEN USING THE SERVICES3.1. Your use of the Services is conditioned to maintaining an account in good standing. This means that you must comply with all laws, rules a regulations of your jurisdiction, as well as with our Rules.
3.2. You hereby declare that you have read and understood the Rules, and you will follow them during the entirety of your use of the Services.
3.3. In addition to the Rules, you agree to follow any instructions given to you by the Ragnagoats Staff (identified ingame as possessing characters with yellow names and being part of the "Ragnagoats Staff" guild) regarding your conduct in game. Please note that the Ragnagoats staff will never ask you for your account password. If you are asked for your account password by anyone who claims to be a member of the Ragnagoats staff, do not provide any information, and please contact a Ragnagoats staff member via Discord or e-mail immediately.
3.4. You acknowledge and agree that Clauses 3.1 to 3.4 of this agreement also apply to your behavior outside the Services, as long as it is in direct connection to the Services such as Discord servers for parties or guilds. The Ragnagoats Discord is our official Discord server which is directly affiliated with Ragnagoats and, as such, subject to the Terms of Service. If you use any third-party services to break or attempt to break this Agreement or the Rules, it will be equated to a violation of this Agreement as if you were using the Services.
3.5. While using the Services, you may input certain information that will be displayed to the public, such as messages and names. You agree that the information you send through the Services does not contain any personal information, and does not violate the rights of any third parties.
3.6. You agree to indemnify and hold us harmless against any and all claims, complaints or damages resulting from your misuse of the Services or from the information you send through the Services, including lost profits, loss of goodwill and legal fees.
4. ELECTRONIC ITEMS AND DONATIONS4.1. During your use of the Services, you may opt to purchase electronic items in our in-game store, which do not have real world value, and/or donate real world currency to assist with the upkeep of the Services.
4.1.1. We may, at our sole discretion, block certain territories, countries or regions from purchasing electronic items or making donations. This does not affect any other aspect of the Services. We may expand this list at any time by updating this Agreement.
4.2. Purchase of electronic items as well as donating is purely optional, and whether you purchase electronic items or make a donation will not affect the standing of your account or your access to the Services.
4.3. When you purchase electronic items or make donations to us, you acknowledge that you do not own any of the in-game items you obtain, which are electronic items provided to you solely while you maintain an account with us and the Services remain available. You have no ownership or property interest in any electronic items tied to your account.
4.3.1. This means that, if your account is suspended or terminated, or if we stop offering the Services in your region, you will lose access to any items you have purchased and any benefits you obtained by making a donation. You will not be refunded for any lost electronic items or donations made.
4.4. Purchases of electronic items as well as donations made are final and non-refundable. You are not entitled to "chargeback" any of your electronic items purchased under any circumstances, and initiating such a process will result in account termination. If you make any electronic item purchases or donations and the electronic items or donation benefits are not delivered to your account, please contact the Ragnagoats Staff.
4.5. We are not responsible for your use of the electronic items and donation benefits, and you acknowledge and agree that we will not be liable for any misuse of the electronic items that results in their loss, deletion, transfer to another account or any other kind of damage or loss.
4.6. The purchase of electronic items and making a donation is done through a third party payment provider. We do not process your payment information, and we do not have access to any of your payment information. We are not responsible for your relation with the third party payment provider, which is subject to its own terms of service.
4.7. We reserve the right to, at any time, remove any electronic items from your account if, in our sole discretion, we judge that those items have been obtained in violation of this Agreement or our Rules.
5. ACCOUNT SUSPENSION AND TERMINATION5.1. You may request the termination of your account by contacting the Ragnagoats Staff via e-mail at data-protection@ragnagoats.eu or datenschutzbeauftragter@ragnagoats.eu (German only) and providing the necessary information which is your user ID and the e-mail address associated with your account. This is to prevent third parties from deleting your account, if they obtain your user ID and password.
5.2. We may terminate or temporarily suspend your account if we determine, in our sole discretion, that you have violated the terms of this Agreement or our Rules, if we stop offering the Services in your region, or if we are legally required to do so. By creating your account, you declare that you have read and understood the Rules.
5.2.1. When we terminate or temporarily suspend an account, we may, in our sole discretion, include all accounts used by the same individual. If you, in violation of this Agreement, have shared your account with an individual who has their account terminated or suspended, your account may also be affected, and you will have no recourse to this.
5.3. If your account is terminated, you will no longer have access to the Services, including any of the (electronic) items associated to your account. You will not be entitled to any refunds or to recover any items from your account, including any items lent by friends.
5.4. If your account is temporarily suspended, you will lose access to the Services for a specified period of time, including any of the (electronic) items associated to your account. After the suspension period is over, you may access your account normally.
5.5. If you violated this Agreement or the Rules but we, in our sole discretion, have judged that your violation does not warrant account termination or suspension, we may apply alternate methods of punishments, such as restrictions in certain functionalities of the Services (for example, the ability to send messages). This will be decided on a case-by-case basis by the applicable member of the Ragnagoats Staff.
6. PRIVACY AND COOKIES6.1. During your use of the Services, we will process certain personal information connected to you, as per our Privacy Policy.
6.2. We use cookies, which are small pieces of data placed on your device for record keeping, to authenticate your login to the Ragnagoats website or forums. If you do not wish to receive cookies, you may disable this through your browser’s privacy settings.
7. GENERAL TERMS7.1. This agreement shall be subject to and interpreted under the laws of Germany, except if your jurisdiction does not permit this.
7.2. Except if your jurisdiction does not permit this, the parties hereby agree to submit any claims regarding this Agreement or the relationship between the parties to the courts of Germany, to the exclusion of any others, no matter how privileged they may be.
7.3. Ragnagoats may assign this agreement to a third party at any time. You may not assign this agreement without Ragnagoats’ prior written consent.
7.4. This Agreement, together with the Privacy Policy, represents the entire agreement between you and Ragnagoats, and supersede any prior agreements between you and Ragnagoats.
7.5. Failure to enforce any of the terms of this Agreement shall be considered a mere liberality, and cannot be interpreted as a waiver or novation. The parties may enforce any of the terms of this Agreement at any time.
7.6. This Agreement lasts from the date you accept it for as long as you use the Services. Sections 2.3 and 3.6 shall survive the termination of this Agreement.
YOUR CONSENT TO THIS AGREEMENTPlease read this Agreement carefully to understand it well before using the Services. By creating an account with us, you agree to the terms of this Agreement. If you do not agree, you may not create an account with us. We may update this Agreement at any time. When we do, we will alter the updated date at the top of this page and send a communication by e-mail. We recommend that users frequently check this page for any changes and to stay informed about their rights and responsibilities when using the Services.